1. Overview
Cradle Fertility Center respects the privacy and confidentiality of patients, visitors, partners, and website users. This Privacy Policy explains how we handle information collected through our website, phone calls, WhatsApp enquiries, online forms, fertility camps, branch visits, diagnostic support, and IVF-related services.
We aim to process personal data only for lawful, clear, and necessary healthcare purposes, including fertility consultation, diagnosis, treatment planning, follow-up care, patient communication, billing, and clinic operations.
2. Information We Collect
Depending on how you interact with us, we may collect:
- Identity and contact details such as name, age, gender, phone number, email address, and location.
- Appointment details, branch preference, doctor preference, camp booking slot, and enquiry information.
- Medical information shared by you, including fertility history, menstrual history, pregnancy history, prescriptions, investigation reports, ultrasound reports, hormone reports, semen analysis, IVF or IUI history, and related clinical notes.
- Billing, payment, insurance, and administrative information where applicable.
- Website usage information such as pages viewed, browser type, approximate location, cookies, and enquiry form activity.
3. How We Use Your Information
We use patient and visitor information to:
- Schedule consultations, fertility camps, diagnostic visits, IVF counselling, and follow-up appointments.
- Support medical assessment, treatment planning, lab coordination, and continuity of care.
- Communicate appointment reminders, report updates, treatment instructions, and patient support messages.
- Process billing, receipts, records, consent forms, and legal or regulatory documentation.
- Improve our website, services, patient experience, safety practices, and internal training.
4. When Information May Be Shared
We do not sell patient information. Information may be shared only when necessary with:
- Doctors, embryologists, nurses, counsellors, coordinators, lab teams, and authorized clinic staff involved in your care.
- Diagnostic labs, pharmacies, hospitals, specialist doctors, or third-party medical service providers when required for treatment or referral.
- Technology, payment, communication, and records service providers who support clinic operations under confidentiality obligations.
- Government, regulatory, legal, or law-enforcement authorities where required by applicable law.
5. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect personal and medical information from unauthorized access, loss, misuse, alteration, or disclosure. Access to patient information is limited to authorized personnel who need it for care or operational purposes.
Medical and administrative records may be retained for as long as required for treatment continuity, legal compliance, audit, regulatory duties, dispute resolution, and clinic record-keeping policies.
6. Cookies and Website Tools
Our website may use cookies, analytics tools, form tracking, and similar technologies to improve performance, understand visitor interest, and support appointment enquiries. You can control cookies through your browser settings, although some website functions may not work properly if cookies are disabled.
7. Your Privacy Choices and Rights
You may contact us to request access, correction, update, or deletion of your personal information, subject to medical record retention, legal, regulatory, and legitimate healthcare requirements. You may also withdraw consent for non-essential communications.
For privacy requests, contact us at appointments@cradlefertility.example or call +91 96197 09999.